terms & conditions
ABLE TRAVEL KEFALONIA
1. The company
The website www.able.travel belongs to the company TOURISTIKI TECHNOLOGIKI LTD with distinctive title ABLE HOLIDAYS - Travel Agencies Services with VAT Number: 800514443 , Tax Office: ARGOSTOLI and Address : Akti Miaouli 29 , 28080 Sami, Kefalonia, Greece.
2. General Information
The use of the website www.able.travel and the services is subject to the present General Terms and Conditions, which apply to all online bookings. operates as an agent of services provided by the suppliers of each travel services. Each supplier has its own terms and conditions govern its products and services. Please ensure that you have both read our own general terms and conditions as well as the terms and conditions of the relevant suppliers before you complete any transaction with us. By booking and purchasing a ticket or any other services provided by able.travel, means that you have agreed and accepted the General Terms and Conditions..
3. Booking Procedures
Upon completion of the relevant fields through our booking form on our website, you give explicit mandate to able.travel to act as the broker in providing travel services, either by the requested supplier or any other travel services. This excludes any bookings done through our call-centre or reservations made at our premises. After booking and purchasing a trip or any other travel service through our website, you shall receive confirmation of your booking and purchasing by e-mail. You are obliged to verify the accuracy of the confirmation data and immediately inform able.travel within the same calendar day for any discrepancies or errors in the original registered reservation. In case of late reporting to able.travel of any errors and discrepancies, able.travel bears no responsibility and you are not entitled to back out of the contract. Should you violate any of the general terms and conditions of the website, able.travel has the authority to reject your reservation orders.
Flight tickets are sent to you by e-mail as electronic tickets (e-tickets). Your reservation and tickets data are automatically transferred to the respective airline’s system. After issuing a ticket, you shall receive a second e-mail with the number of your e-ticket, which you must print in order to use it at the airport during check in. If the number of your e-ticket is written in the first e-mail, you shall not receive further confirmation. Your name in the reservation system should match your identity and identification documents used for traveling.
4. Cancellations – Changes
The possibility to change or cancel a flight ticket, a trip or any other travel service purchased, is subject to the policy terms and conditions governed by each supplier to which able.travel has no influence. Changes, cancellations and refunds of tickets or services may not always be possible. Costs may arise in case a ticket or travel service is changed or canceled, that is determined by the travel service provider. To this effect, all tickets and travel services are followed by detailed purchase rules and restrictions for any possible changes, possible refund charges, etc as provided by the travel suppliers. It is mandatory that you read and accept these rules before making and completing any online reservation. If the supplier provides you with the right to change or cancel a flight ticket or services, then you are obliged to inform able.travel ) in writing about your wish to change or cancel your reservation, otherwise able.travel cannot change nor cancel your reservation. Should short-term changes or cancellations of any services occur by the supplier, able.travel shall try to contact and inform you by telephone or e-mail, on the condition that able.travel shall have been timely notified by the respective supplier. able.travel hold no liability for any transfer, delay or cancellation of flights or any other travel services and products of the supplier. Should you buy a return flight ticket or of multiple destinations and wish to forfeit part of your ticket, you must first contact able.travel so that we can inform you whether this is feasible, as each supplier has different policy for such cases. This means that, if you are identified as a non-show by the supplier (Airline Company) regarding the use of one part of your ticket, it is possible the rest part of your ticket may be annulled. It is also possible, per case, that the use of the rest ticket can be used with additional charges. If you need to change or cancel a flight ticket which has not been issued yet, then able.travel changes or cancels your reservation free of charge. If your flight ticket or voucher has been issued, able.travel shall change or cancel your reservation, according to the supplier’s terms. Any charges are the same with those applicable to all travel agencies and depend on the time of cancellation.
The commission paid when purchasing a service in case of cancellation, is non-refundable. In case of cancellations due to the supplier’s liability, no additional service fee is charged by able.travel.
The refund procedure from the airline could take between 30-50 days.
able.travel has no liability for any changes in prices, booking fees and cancellation of your trip by the supplier of travel services. The remuneration of able.travel , as mediator, is included in the total price of the provided services.
For any reservations through our website, payment is possible
• By credit card through our on line system. (for accommodation & tour packages)
• By telephone call with credit card at the reservation desk.
• By bank transfer.
• By cash or credit card in our office.
Before payment able.travel is not obliged to transfer any flight tickets or any other travel documents to you. able.travel may ask you to submit any evidence regarding your address, a copy of your credit card or bank deposit account, before issuing your ticket. When the transaction with the Credit Card did not pass through the 3D Secure Authentication procedure able.travel has the right to ask for transaction confirmation by the issuing bank of the card holder. In case negative/no answer is being received for security reason the transaction can be cancelled and the amount will be refunded in full without any further obligation towards the client. The above is communicated to the client via e-mail and sms to the contact details inserted during the reservation.
6. Travel Documents
able.travel has absolutely no responsibility for your travel documents (passports, visas etc). You, alone, are obliged to make sure that you have the necessary travel documents ensuring your eligibility to use the travel service you have purchased.
7. Exclusion of Liability
able.travel is not liable:
- In case of the non-availability of services or products by the supplier
- Errors, omissions or refusals of the supplier,
- Injury, death, property damage or other damages which may result from the supplier’s services
- Delays, cancellations, overbooking, strike, force majeure, which are not under our direct control
8. User’s responsibility
For use of the application you must be over the age of 18 and undertake the liability for any use of this website by minors on your behalf. You are obliged to use the website according to the law and complying with our general terms and conditions. Any use of the application for misleading purposes or profit, or purposes that could cause any damage to the provision of services is prohibited. Any non-legitimate action in the use of this website shall result in your exclusion from accessing the services provided.
The contents of this website are the exclusive property of able.travel . Any copying, distribution, reproduction, process, sale, deception of the public regarding the real provider of this website, is strictly prohibited.
10. Modification - Renewal of General Terms and Conditions
able.travel has the right to amend or renew the above Terms and Conditions on the use of this website at any time with effect for the future without creating a user must be informed about.
ABLE TRAVEL KEFALONIA
Policy of Protection of Personal Data / Last updated: 27/01/21
You will need personal data (first name, last name, email, phone number) when you proceed with your booking or when you fill the website contact form.
We use your personal information to:
- To provide customer service related to your interactions with us
- Help you make a reservation (hotel/ villa/ apartment/ air ticket / car / tour / transfer etc)
- Responding to your inquiries and other communications
How we collect personal data?
Directly from you when you communicate with us via email
Filling our Contact / Enquiry Forms: In order to make a reservation and to ensure that we can communicate with you, you will be asked to fill in your personal information such as first name, last name, email, phone number, and booking details which we will not transmit them in anyone third.
- Online Booking System:
- When you make a reservation for accommodation, you will be asked to complete online booking form providing: your first name, last name, business or private email, phone number, address, zip code, city, country and reservation preferences. These information are essential to book and complete your reservation (including the sending of a confirmation email of the booking to you). These details will be stored on a secure server and encrypted and may be used by us to facilitate and personalise future transactions and bookings with you.
- When you make a reservation for a tour package, you will be asked to complete online booking form providing: your first name, last name, business or private email, phone number, address, zip code, city, country and reservation preferences. These information are essential to book and complete your reservation (including the sending of a confirmation email of the booking to you). These details will be stored on a secure server and encrypted and may be used by us to facilitate and personalise future transactions and bookings with you.PAYMENT METHODS
ONLINE CREDIT CARD
Realizing the importance ensuring the security of your online purchases, our company has taken every precaution and all the necessary measures in order to provide online payment services with maximum safety.
All payments made using the card are processed through the electronic payment platform of "Alpha e-Commerce" of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.
The visitor / user of this website may adjust his schedule for navigation and web browsing (web browser) so that either warns him to use "cookies" on certain services or to refuse to accept the use of "cookies "in any case. If the visitor / user of the services and pages do not wish to use "cookies" to identify himself may have limited access to some of the services, uses or functions provided by this website.
You can control and/or delete cookies as you wish - for details, see aboutcookies.org
Although we take all reasonable steps to protect your personal data, we can not guarantee the security of personal data disclosed over the Internet. You accept the inherent consequences for the security of transactions executed over the internet and we are not responsible for any breach of security unless we act in negligence and only to the extent specified in these terms and conditions of use of the website.
If you want to access, change or even delete your details, please contact us at the emails listed below and we will take immediate action.